Care Quality Commission Report
Thanks to everyone who made comments or participated in the CQC visit, which we had on 10th August, 2016. Our overall ratings were good in all areas, i.e. they are safe, effective, caring, responsive to people's needs and well led. We also received outstanding in the "people with long term conditions" section.
We have now received our report, a summary of which showed that:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• The practice had effective links with community matrons and district nurses to support the care management of patients with long term conditions.Patients were discussed at monthly Multi-DisciplinaryTeam (MDT) meetings where practitioners shared information to support improvements in health and wellbeing.
• The practice held monthly clinics with a diabetes nurse specialist from Royal Bournemouth Hospital to review selected patients with diabetes.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• The GPs had signed up to run an ‘Avoiding unplanned admission’ programme and had managed to reduce the emergency admissions in the over 85’s from 298 in 2014-2015 to 273 in 2015-2016.
• Staff at the practice held an in house smoke stop service providing help and support patients and those of neighbouring practices. As a result, the practice had identified a number of patients with previously undiagnosed chronic obstructive disease (COPD) and were able to address this and their smoking.
• The practice used the vaccination programmes to offer patients the opportunity for their pulse rate to be checked. Those with an irregular pulse had been invited for heart monitoring and had identified a number of patients with previously unrecognised heartbeat rhythms which was then appropriately managed.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs. The practice was clean, tidy and hygienic. We found that suitable arrangements were in place that ensured the cleanliness of the practice was maintained to a high standard.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.
We saw areas of outstanding practice:
The practice were proactive in the care of patient’s needs in the locality: For example:
• One of the GPs had been instrumental in setting up a polypharmacy project to practices in the locality and had been instrumental in its success. The review project had seen more than 100 patients having their medicines reviewed with an aim to reduce hospital admission from complications of taking multiple medicines. Data showed non-elective admissions to hospital had been reduced by 8.7% with a reduction of 8.4% at the practice.
• One of the GPs at the practice had been instrumental in setting up a community service for patients with chronic respiratory pulmonary disease, asthma, and bronchiectasis. This was in response to increased hospital admissions of these patients and following feedback from patients requesting them with an alternative to going to hospital when they became unwell. The Dorset Acute Integrated Respiratory Service (DAIRS) was started in 2014 and had resulted in a 13.3% reduction in hospital admissions, and an estimated cost saving £1,172,500 from bed days saved. This reduction was despite the national trend of admissions increasing by 8.5%. There had also been a reduction in hospital readmissions.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
A copy of the full report can be downloaded from this link.
Thank you to all our patients for participating in this.
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Talbot Medical Centre
May we take this opportunity to welcome you to our practice, Talbot Medical Centre, which is an unlimited partnership.
We have a long-established history in the area and have developed special ties with our locality and its academic establishment, Bournemouth University. We practice quality family and personal medicine, meeting the needs of all our patients as best we can. We constantly monitor the quality of Community and Hospital care provided by local Hospitals to provide patients with the best medical care. We co-operate with NHS England Wessex Area Team and the Dorset Clinical Commissioning Group to advance Primary Care, and our long-established patients will have observed the many improvements in the services we offer.
When does my GP work?
Some of the doctors work across two sites - we have a branch site at Bournemouth University - and all of them will be "on call" at least one session each week, which reduces the number of pre-bookable appointments but patients are usually able to speak to that doctor on the phone when they are at the main surgery. Drs Hughes, Turner and Nixon are also trainers, which includes four hours of training per week, when they are unable to see patients. Whilst this does reduce the number of appointments available for patients, we feel that training the doctors of the future is very important.
Please click here to be diverted to the GP consulting times page.
There are 2 car parking spaces designated for disabled drivers/patients; please leave these free. Cars are parked at owners risk. There are 2 bicycle stands. Talbot Medical Centre is unable to accept any responsibility for damage or theft to items left on the property.
Please note that Talbot Pharmacy is now open within Talbot Medical Centre every day including weekends from 7.00am - 9.30pm Monday to Saturday and 8.30am to 9.30pm on Sundays. They offer normal pharmacy services, including over the counter products, home delivery etc. Please ask at the Pharmacy for an application form if you wish them to become your "pharmacy of choice". Thank you.
Patient Survey on Merger with Northbourne
(Site updated 13/09/2016)