Care Quality Commission Report
Thanks to everyone who made comments or participated in the CQC visit, which we had on 2nd June, 2014.
We have now received our report, a summary of which showed that:
Talbot Medical Centre is a GP practice with a branch practice located at Bournemouth University. Over 17,000 patients are registered with the practice.
A range of services are provided for patients including clinics for the management of long term conditions, family planning and child health. The practice is registered to offer: Family Planning, Maternity and Midwifery services, surgical procedures, Treatment of disease, disorder or injury and diagnostic and screening procedures.
The patients we spoke with were very positive about the services they received from the practice.
There were systems in place to identify, assess and manage risk and staff were well trained to report any incidents which they felt may compromise safe delivery of care and treatment.
Patients were referred efficiently to local hospitals when they required specialist advice and treatment and GPs received appropriate information to support patients who had attended hospital.
The GP partners and the practice management were supportive and the staff we spoke with told us they found them very approachable. An open management culture was in place and staff were aware of the decisions they could make appropriate to their roles and responsibilities.
Clinical data showed us the practice performed well in delivering care and treatment for patients with long term conditions. The needs of the working age population were recognised because a range of appointment times, including evening appointments, were offered. Mothers babies and young children received services including childhood immunisation clinics and mother and baby checks.
Patients at a number of nursing and care homes were registered with GPs at the practice. GPs visited patients at the care homes. GPs were prepared to carry out more home visits to patients recognised as in low income groups to ensure they received appropriate care and support. Sexual health and counselling services were provided for the registered student population.
A copy of the full CQC report can be downloaded from this link.
Thank you to all our patients for participating in this.
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Talbot Medical Centre
May we take this opportunity to welcome you to our practice, Talbot Medical Centre, which is an unlimited partnership.
We have a long-established history in the area and have developed special ties with our locality and its academic establishment, Bournemouth University. We practice quality family and personal medicine, meeting the needs of all our patients as best we can. We constantly monitor the quality of Community and Hospital care provided by local Hospitals to provide patients with the best medical care. We co-operate with NHS England Wessex Area Team and the Dorset Clinical Commissioning Group to advance Primary Care, and our long-established patients will have observed the many improvements in the services we offer.
When does my GP work?
Some of the doctors work across two sites - we have a branch site at Bournemouth University - and all of them will be "on call" at least one session each week, which reduces the number of pre-bookable appointments but patients are usually able to speak to that doctor on the phone when they are at the main surgery. Drs Hughes, Turner and Nixon are also trainers, which includes four hours of training per week, when they are unable to see patients. Whilst this does reduce the number of appointments available for patients, we feel that training the doctors of the future is very important.
Please click here to be diverted to the GP consulting times page.
There are 2 car parking spaces designated for disabled drivers/patients; please leave these free. Cars are parked at owners risk. There are 2 bicycle stands. Talbot Medical Centre is unable to accept any responsibility for damage or theft to items left on the property.
Please note that Talbot Pharmacy is now open within Talbot Medical Centre open every day including weekends from 7.00am - 9.30pm. This family owned pharmacy offers normal pharmacy services, including over the counter products, home delivery etc. Please ask at the Pharmacy for an application form if you wish them to become your "pharmacy of choice". Thank you.
(Site updated 24/02/2015)