The Practice uses NEG Surgery Line as the supplier of their telephone system so that we can offer an improved service to our patients. This enables us to offer the choice to patients of:
- Entering a queue for their call to be answered rather than simply hearing an engaged signal and having to call back
- Using the options facility to direct their call to the most appropriate section eg: appointments, results, general enquiries & emergencies.
Please find details in respect of call costs:-
Currently incoming callers to our 0844 number (provided by NEG telecom) using BT telephony will be charged 4.2p per minute plus vat. Currently if calling a local number then the cost is 4.00p per minute from 1 April 2008. Calls from mobiles and other service providers may vary.
Please note that despite these calls being labelled on some bills as ‘premium rate’, they are not in fact a premium rate call. For more information and explanation on call rates see the Ofcom documentation on NTS services: A local number can be provided if necessary to callers unable to access the 0844 service from their phone.