Appointments

HOW DO I SEE MY DOCTOR?

Monday - Friday

Please make an appointment either in person at the reception desk or by telephoning 0844-477-2416 between 08:30-13:00 and 14:00-17:30.  You may also use the internet to book, cancel or amend appointments for the doctors at https://SystmOnline.tpp-uk.com/Login?PracticeId=J81033

You will need to register for this service by visitng the Practice for your log-in details, which will be generated automatically by the computer system. 

The doctors run Surgeries offering 10 minute appointments. Please telephone after 10:00 for routine appointments.

To compliment this and recognising the need for emergency appointments, one doctor runs an Emergency Surgery simultaneously to deal with emergencies and non-routine matters. Allocations for this service are first come, first served and the time allocated is correspondingly less. Please do not ask the doctor to deal with multiple or complicated long standing problems in the Emergency Surgery.

The Surgery times and doctor availability are varied during the week between 08:30 - 11:30 and 15:00 - 17:30.

Bournemouth University for University students only:

Talbot House, Fern Barrow, Poole, Dorset, BH12 5BF
Telephone: (01202) 965378

Surgeries are run during term-time from 09:00 - 17:00 Monday to Friday

HOW DO I SEE THE NURSE?

Monday - Friday

Please make an appointment either in person at the reception desk or by telephoning 0844-477-2416 between 08:30-13:00 and 14:00-17:30. The Practice Nurses run treatment room Surgeries based on 10-minute appointments but you may require a double appointment for some procedures. Please let the Receptionist know the reason for your appointment when booking. They also run special clinics, such as diabetes, freezing etc and you may be asked to attend one of these.

WHAT IF I NEED THE DOCTOR URGENTLY?

Telephone 0844-477-2416 during Surgery hours and you will be dealt with by the doctors Receptionist or by the on-call doctor himself.  Outside of these times, you will be asked to ring the Out of Hours Service on the telephone number given.

WHAT IF I JUST NEED HEALTH ADVICE AND REASSURANCE?

You can contact NHS Direct on 0845-4647 for 24-hour confidential telephone advice. Their trained Nurses can provide you with expert health advice and reassurance any time of the day or night. Alternatively contact the website http://www.nhsdirect.nhs.uk/ A booklet containing details of the service can be obtained from the Surgery.

There is a walk-in centre located at ASDA near the Train Station in Bournemouth:

St Paul's Road Bournemouth BH8 8DL
Telephone: (01202) 298900 Fax: (01202) 310302

Home Visits

Please remember that home visiting is very time-consuming for the doctor. Up to 12 patients can be seen in Surgery during the time the doctor can visit 2 or 3 patients. Home visits are therefore only advisable when the medical condition of the ill person is such that attendance at the Surgery is NOT possible. When the medical condition does not prevent travel please make every effort to attend the Surgery.

The doctors organise their work and allocate their visits at 11:30. Please call before then if a visit is anticipated. Late calls would therefore all go to a Duty Doctor who will be starting an Emergency Surgery at 15:00. Late requests for visits can thus compromise the service and lead to delay. Visits are usually performed between 12:30 and 15:00.

Telephone Advice

Doctors

You can telephone our enquiries/visits line on 0844-477-2416 to speak to the doctor during our normal opening hours, 08:30 - 13:00 and 14:00 - 18:30.

Emergencies will be connected through to the Emergency Doctor of the day where appropriate. However, for routine matters we would ask that you do not telephone to speak to the doctor during Surgery as this interferes with the continuity of a consultation. Your doctor will be able to speak to you after Surgery - for example, 11:30 - 12:30 and 17:45 - 18:15, dependant upon the doctors timetable. The doctor will return your call at the end of Surgery if he unable to speak to you in between times.

Nurses

You can telephone 0844-477-2416 from 09:00 - 13:00 and 14:00 - 18:00. You may be able to speak to the Nurse when you call, but if she is in the middle of a consultation you may be asked to ring back or she will return your call when she is available.

Test Results

You may telephone for the results of tests on 0844-477-2416 at any time, but please remember the following points:

1. Results will only be given to the specific patient to whom they apply. In the interest of confidentiality please be prepared to identify yourself. Please do not telephone for results for friends/relatives without prior arrangement (written consent may be required).
2. The Surgery tends to be at its quietest after 14:00 when the receptionist will have more time to deal with your enquiry. Checking results is time-consuming and requests at other times may result in you being asked to call back after 14:00.
3. You will need to know the specific test results that you require. Some tests take longer than others to process. If you have had several tests the receptionist will not necessarily know whether all the results are back unless you can identify them.
4. Please do not expect the receptionists to have any medical knowledge. They are only instructed to tell you if your test is normal. If any test is abnormal or you require further discussion or interpretation then please refer to your doctor.
5. Occasionally the Surgery may contact you by telephone or letter (e.g. with a prescription to treat a result like a water infection). Therefore, please keep us up to date with your contact details. Thank you.

Please remember that we do hundreds of tests and we cannot contact you all with your results, so we leave this responsibility with you. We do however ensure that all test results are seen by a doctor.