Significant Event Policy
At Talbot Medical Centre, we are committed to providing safe, high-quality care for all our patients. We believe that learning from things that go wrong, or nearly go wrong, helps us to continually improve the services we provide.
What is a significant event?
A significant event is any unexpected incident that has, or could have, affected the safety or wellbeing of a patient. This includes incidents where no harm occurred, but where lessons can still be learned.
How we respond
When a significant event is identified, we will:
- Investigate what happened in a fair and thorough way.
- Review the circumstances to understand why it happened.
- Identify any improvements that can be made.
- Put changes in place to help prevent similar events happening again.
- Share learning with the practice team where appropriate to improve patient safety.
Our commitment to patients
We are committed to:
- Providing safe, effective and compassionate care.
- Treating all patients with dignity, respect and confidentiality.
- Promoting an open and honest culture where concerns and incidents are reviewed constructively.
- Learning from feedback, complaints and significant events to continuously improve our services.
Patient safety is at the heart of everything we do. By reviewing significant events and acting on what we learn, we aim to provide the highest standard of care for everyone registered with our practice.
If you have any concerns about your care or would like to provide feedback, please speak to a member of our practice team.
