Why are we changing?
The Talbot Medical Centre team manage patient workflow for 26,000 patients, and each week this typically involves.
- 4,000 telephone calls
- 3,000 prescription requests
- 2,000 appointments
As a result, it is increasingly challenging to get the right patients in the right appointment at the right time. At peak periods waiting times for patients are longer than we would like, causing undue stress for both patients and team members alike. Waiting times for routine appoinments can be several weeks and we understand that patients are not satisfied with this.
In addition, NHS England require Practices to meet certain standards for signposting patients to appropriate services in a timely manner and providing much better information about how effectively this is managed, something that is not possible under our current approach.
How will Klinik Help?
We anticipate that Klinik will enable us to be more responsive to patient needs, provide a quicker response to enquiries, and reduce waiting times for routine appointments. In addition, by encouraging more patients online, our responsiveness to calls will increase, freeing up telephone lines for those that really need to access our services that way.
We will have much more evidence about the type of services our patients need, which will help us adapt our provision and wider local provision to support this need and potentially access funding to support this.
Finally, and most importantly, we believe it will improve patient care and satisfaction.
Whats Next?
On Monday 11th September there will be a link on our website that patients can use to direct enquiries to our team.
Don't worry if you prefer to call or come and see us in person, you can still do this, and our team will talk you through a standard approach.
We are seeking feedback from our patients and will publish a 'Q & A' guide to frequently asked questions.
