Appointments

Urgent appointments

To request an urgent appointment (Monday to Friday)

When you get in touch, we’ll ask what you need help with.

All requests are reviewed by our team of clinicians, and you will receive a response in a timeframe deemed appropriate for your need, and with the most suitable member of our team doctor, nurse, or health professional to help you.

Read more about managing your health online.

Routine appointments

To request a routine appointment

When you get in touch, we’ll ask what you need help with.

All requests are reviewed by our team of clinicians, and you will receive a response in a timeframe deemed appropriate for your need, and with the most suitable member of our team doctor, nurse, or health professional to help you.

Read more about managing your health online.

Your appointment

However you choose to contact us we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email.

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

To cancel your appointment:

Extended access is from 6.30pm to 8pm every Tuesday and Thursday in the practice plus every Saturday 8am to 5pm at one of the practices within the PCN.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
  • If you need an interpreter.
  • If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible. You can also:

Date published: 11th September, 2023
Date last updated: 16th August, 2024