UPDATE: FROM 1ST OCTOBER 2017 OUR NORTHBOURNE SITE'S DOORS WILL BE CLOSING AT 6PM. YOU WILL STILL BE ABLE TO TELEPHONE OUR MAIN LINE TO MAKE AN APPOINTMENT OR IF YOU HAVE ANYTHING URGENT.
Please note that you can book appointments and order repeat prescriptions on line these can be accessed via an App or see on-line services tab.
Prescriptions - Patients may continue to submit prescription requests in the usual way, either electronically or using their usual site. We continue to encourage patients to use the electronic prescription service where possible (ask our Reception Team for further information). You should collect your prescriptions as normal but please gives us AT LEAST 2 working days to process them. WE DO NOT TAKE PRESCRIPTION REQUESTS OVER THE PHONE.
Appointments & Telephone calls - You should continue to use the existing numbers for each site. You can book an appointment at either surgery on either number as the clinical system is now one which should assist with call flow. If you have any queries please ask the Reception Team.
Care Quality Commission Report
CQC Report 9.2.18
Thanks to everyone who made comments or participated in the CQC visit, which we had on Friday 9th February 2018. Our overall ratings were good in all areas, i.e. they are safe, effective, caring, responsive to people's needs and well led.
We have now received our report, a summary of which showed that:
Talbot Medical Centre had merged with another practice in January 2017. The practice had increased the patient list size, taken on an additional branch practice known as Northbourne Surgery and employed additional staff.
• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• The practice met with Bournemouth University’s student union four times a year to capture feedback and discuss improvement of provision of services for patients who attended university.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice used the Electronic Frailty Index (EFI) for patients over 65 years to help identify and predict risks for older patients in primary care. Patients identified as living with severe frailty were also reviewed every month at multi-disciplinary meetings in order to co-ordinate care to meet individual needs.
• The practice used a text message system to remind patients of appointments.
• The practice helped to establish the Dorset Acute Integrated Respiratory Service (DAIRS) which provides support and services for patients with chronic respiratory diseases across Dorset. These services included the ability for patients to self-refer to hospital, receive intravenous antibiotics at home, access specialist clinics, and access educational and exercise groups.
• The practice has a ‘dementia friendly’ status which they achieved by ensuring all staff had undertaken dementia training and modifications had been made to the signage and toilets at the location to help patients with dementia find their way around the building more easily.
• The practice offered an ‘open access’ emergencies surgery’ between 9am until 11.00am and 3pm until 5.00pm Monday to Friday, for patients to attend without a pre-booked appointment.
The areas where the provider should make improvements are:
• Continue to review the processes for patients with long term conditions to improve uptake of reviews by patients for better health outcomes.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
Thank you to all our patients for participating in this.
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Talbot Medical Centre
May we take this opportunity to welcome you to our practice, Talbot Medical Centre, which is an unlimited partnership.
We have a long-established history in the area and have developed special ties with our locality and its academic establishment, Bournemouth University. We have a branch site at 1368 Wimborne Road and offer a medical service to Bournemouth University. We practice quality family and personal medicine, meeting the needs of all our patients as best we can. We constantly monitor the quality of Community and Hospital care provided by local Hospitals to provide patients with the best medical care. We co-operate with NHS England Wessex Area Team and the Dorset Clinical Commissioning Group to advance Primary Care, and our long-established patients will have observed the many improvements in the services we offer.
When does my GP work?
Some of the doctors work across two sites and all of them will be "on call" at least one session each week, which reduces the number of pre-bookable appointments. Drs Betts, Hughes, Caudell and Nixon are also trainers, which includes four hours of training per week, when they are unable to see patients. Whilst this does reduce the number of appointments available for patients, we feel that training the doctors of the future is very important.
Please click here to be diverted to the GP consulting times page.
There are 2 car parking spaces designated for disabled drivers/patients at Talbot Medical Centre and 1 at 1368 Wimborne Road; please leave these free. Cars are parked at owners risk. There are 2 bicycle stands. Talbot Medical Centre is unable to accept any responsibility for damage or theft to items left on the property.
Please note that Talbot Pharmacy is now open within Talbot Medical Centre from 8.00am to 7.00pm Monday, Wednesday, Friday. 8.00am to 8.30pm on Tuesday and Thursday and 8.00am to 12.00 noon on Saturday. Closed Sunday. They offer normal pharmacy services, including over the counter products, home delivery etc. Please ask at the Pharmacy for an application form if you wish them to become your "pharmacy of choice". Thank you.
(Site updated 03/04/2018)