Most of our patients know it can sometimes be difficult to a get a routine appointment with a GP or Nurse within a certain time frame. Where such demand is unpredictable, this cannot easily be remedied. One thing that makes this even more difficult to overcome is the problem of missed appointments – DNAs.
Where patients have been declined appointment because clinicians are fully booked, it is extremely disappointing when one of those booked appointments does not turn up and has not contacted the Practice to cancel the appointment so that it can be released and allocated to another patient. We do allow a 5 minute grace period if you are late for your appointment.
The cost in time and money is a burden to the National Health Service generally and the Practice cannot sustain this.
Remember that your DNA is another patient’s denied appointment.